> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rovax.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels — Overview

> Connect your Agent to the channels where your customers are: WhatsApp, Instagram, Widget, Telegram, and Slack.

A **Channel** is the bridge between the AI Agent and the messaging platform used by the customer. Timely.ai supports multiple simultaneous channels — all Conversations arrive centralized in the Inbox, regardless of origin.

## Overview

Timely.ai offers five channel types, each with its own configuration characteristics and features.

### Key features

* Unified Inbox with Conversations from all channels in a single queue
* Channel filters in the Inbox to segment support interactions
* Media support (image, audio, video, and document) across all channels
* A single Agent can be connected to multiple channels at the same time
* Complete Chat History for each Conversation preserved regardless of the channel of origin