> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rovax.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Human Support — Overview

> Hybrid model of AI and human attendants in Timely.ai: Takeover, Tickets, and Teams in a single flow.

Understand how Human Support works in Timely.ai and explore each component in the guides below.

* [Tickets](/en/guides/inbox/human-support/tickets) — formal transfer of Conversations to human support queues
* [Teams and Distribution](/en/guides/inbox/human-support/teams) — how to organize attendants and distribute Conversations automatically
* [Roles and Permissions](/en/guides/inbox/human-support/roles) — what each Role can do within the Inbox