> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rovax.io/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Timely.ai?

> AI-powered customer service automation platform for WhatsApp, Instagram, web widget, and other channels.

Timely.ai is a SaaS platform that transforms customer service with conversational AI agents. You configure agents with a personality, knowledge base, and external integrations — and they respond across your channels 24 hours a day, with no infrastructure to manage and no code required.

## Why use Timely.ai?

The platform was built for businesses that need to scale their support operations without growing their team at the same rate. Three pillars that differentiate the experience:

* **Visual configuration, no code:** agents, channels, squads, and workflows are created in the dashboard — not via APIs.
* **Flexible LLM providers:** choose between OpenAI, Anthropic, Google, and OpenRouter. Swap the model per agent without locking the entire workspace into a single contract.
* **Your data, entirely yours:** conversation history, contacts, and files stay in your workspace. The platform never mixes data between companies.

## Key differentiators

1. **Agent squads:** group multiple agents into a squad with configurable routing. A manager agent handles triage while specialists resolve issues — no manual handoff flows to configure.
2. **Async workers:** delegate long tasks (data analysis, research, batch content generation) to agents that process in the background. You track progress and retrieve results whenever you're ready.
3. **Built-in CRM:** contacts, conversations, and sales pipeline in one place. Custom fields, tags, and segmentation available for both agents and human teams.
4. **Native integrations:** connect Google Calendar, Sheets, Meet, Slack, Notion, HubSpot, Stripe, and dozens of other tools via Composio — no glue code needed.
5. **Granular access control:** hierarchical roles (owner, manager, trainer, attendant, member) with a permissions matrix that ensures each person sees exactly what they should.