Inbox — Overview - Timely.ai

The Inbox is the operational hub of Timely.ai. All active Conversations — from WhatsApp, Instagram, Web Widget, Telegram, and Slack — arrive in a single place, organized and ready for handling.

Main structure

Section	Purpose
Conversation list	Displays filtered threads with contact name, source channel, time since last message, and current status
Active chat	Complete Chat History of the selected Conversation, reply field, and actions (close, transfer, notes)
Context panel	Contact data, assigned Tags, custom fields, and previous activity

All tab — Conversations visible according to the user’s Role in the Workspace
Mine tab — only threads assigned to the logged-in user
Unassigned tab — Conversations without a responsible party, available to claim
Combined filters by channel, Agent, attendant, Tag, and status

JavaScript Code Node Chat History