What you can configure
When you create or edit a view, you define:- Name
- Description
- Channels
- Tags used as columns
How column assignment works
Each chat appears in one column only. Rovax resolves the main column using the first chat tag that matches the view’s column order. If a chat has no matching tag, it goes to No tag. When you reorder columns, you also change the priority used to classify chats.Working with the board
From the board, you can:- Reorder tag columns
- Drag cards within a column
- Move cards between columns
- Open the chat in Chat History in a new tab
- Channel
- Chat title or name
- Additional tags
- Created date
- Updated date
What happens when you move a card
Moving a card updates the board position and the chat tags. Rovax removes the previous column tag and applies the destination column tag. If you move the card to No tag, Rovax removes the current column tag and keeps the chat outside all configured tag columns. Card order is persisted per view and per resolved column.Updating columns
You can change the order of the tag columns at any time. A view must keep at least one configured tag column. If you remove a tag used as a column, Rovax updates the view and reclassifies affected chats. Stored positions for affected cards are also cleared when needed.Real-time updates
Kanban boards update in real time. Open boards refresh when card data changes, column order changes, or a specific card is updated.Permissions
Kanban Views require theworkspace.permissions.customerSupport permission.
Current limitations
- Card fields are fixed in the current UI
- Additional tag filtering is not fully implemented end to end
- Side column behavior is not available in the current release